Furniture warranty terms
1.Furniture intended for indoor use.
2.Warranty period 2 years , unless otherwise specified by the manufacturer.
3.If the buyer has a quality complaint during the warranty period, the seller will remedy it free of charge, provided that the conditions of use are observed and the purchase receipt is retained.
4.When opening the packaging, all parts must be checked. If a defect is found, the product must not be assembled. It is obligatory to keep the packaging and report to the seller
5.Furniture is intended for use in rooms with normal humidity and temperature.
Must not :
-exposed to moisture. In case of spillage, wipe up immediately with a dry cloth;
-put hot objects on furniture surfaces;
-placed in close proximity to heating appliances;
-moving objects by dragging them on the floor can cause damage;
-expose to direct sunlight. Changes in colour and finish may occur;
-use solvents (e.g. acetone, etc.) for cleaning .For furniture care, use special furniture care products and a soft cloth that absorbs moisture well.
6.The defect shall be deemed to be :
-cracks in furniture shields;
-poor quality varnish;
-Incomplete fittings or components.
7.No defect shall be listed:
-dentures on the internal invisible surfaces of components;
-Invisible surfaces are not lacquered;
-number of branches per part;
-damage caused by incorrect assembly of the furniture, if the company’s service has not been used, mechanical damage;
-damage caused by the buyer’s own transport;
-tone changes over time (furniture darkens).
Use of wooden furniture
Each tree grows like a living organism, creating unique structures and a variety of colours and shapes within a single trunk. This is influenced by the tree species, the growing environment, the age of the tree and other factors. Consequently, the wood used in furniture production also varies. Natural wood furniture can have different numbers and arrangements of branches on surfaces, and different colors influenced by sunlight, which can particularly change the colors of veneered parts.
1. Furniture must be used for its intended purpose.
2. Furniture must be used indoors and protected from harmful atmospheric influences. Wood responds to changes in room temperature and humidity. Cracks may therefore sometimes occur. To avoid this, a room temperature of 18-21 °C and a relative humidity of 45-55% is recommended. Over time, sunlight can cause changes in the structure and colour of the furniture.
3. To avoid warping of the furniture, it is necessary to level the furniture, unless of course the room has a perfectly flat floor.
4. Avoid contact with chemical solutions (solvents, etc.) which can cause damage to the coating – use tablecloths and placemats.
5 Avoid placing objects with sharp edges (metal photo frames, keys, etc.) on furniture. Moving them regularly can cause scratches on the surface of the furniture.
6. Place within one metre of heat sources – heaters, stoves, radiators.
7. Furniture should be cleaned with a dry or slightly damp soft cloth.
8. Oiled wood is more susceptible to contamination than varnished wood. It therefore requires more careful handling.
Characteristics of a natural material
Characteristics of raw materials used for the production of solid wood furniture and natural veneer boards.
The materials used in the furniture purchased show all the characteristics that give each piece its unique personality.
Wood is a natural product. The conditions under which a tree is grown have a decisive influence on its appearance, i.e. climate, soil properties, winds, sun exposure, etc. All of this determines the uniqueness of each tree and therefore of wood. Even a tree from a plantation, where the trees grow in rows, side by side, always remains a product of nature and is unique . The properties of wood are an advantage, not a disadvantage, because they are natural, created by nature during the growth of the tree from which the wood comes. They underline the nobility of the materials used in furniture production.
1. Examples of signs that are sometimes mistakenly considered (some of them are shown in the photo below):
a) Number of nodes (branches) present. Is the wood with branches damaged? The tree must have branches. There is no perfectly straight, rounded tree without branches. There is also no limit on how many branches the wood should have.
b) Color difference between heartwood and tree. The heartwood is the inner part of the growing trunk and is usually darker in color.
It extends from the boundary of the sap tree to the core. Sapwood is usually lighter in colour, lies just below the bark and extends to the heartwood.
c) Natural brownish tints resembling lines when cut lengthwise and circular spots when cut.
d) Colours and spots caused by insects.
e) Knotless, curved and discoloured wood grain.
f). Differences in grain and therefore colour between strips in flat elements made of laminated board (strips joined together), such as fronts and table tops.
Two strips next to each other will always have an individual texture, grain, cross-section and shade, depending, for example, on the hardness of the wood.
(g) Differences between solid wood fronts and worktops and veneer board furniture bodies (sides). These differences are caused by the use of different materials. As veneer is of natural origin, there may also be differences in the veneer itself for solid wood.
h) Differences between furniture elements of different programmes, despite the use of the same material oils and waxes in the surface finish. These result from the characteristics of the natural wood and the technology of execution when the wood is sanded, so that it is felt in the greatest degree of surface roughness.
2. Our beds are used for everyday sleeping.
3. it should be remembered that the furniture in the showroom is only an illustrative example of its implementation, so the new furniture ordered may have differences due to the natural characteristics of the wood and the effects of light, temperature and humidity on it, as well as the presentation functions of the exhibition
4. The wood color samples offered in the shop are to be considered as raw material/product samples, therefore a new batch of the furniture ordered may/does vary from the samples shown.
The Latvian version of the Rules shall be used to resolve any ambiguities or disputes.